Refund Policy

1. What You Are Buying

Caption Cut is sold as a single one-time purchase of USD $15 (₹1299 in India) for a lifetime Pro licence, including free updates. There is no subscription, no recurring charge, and nothing to cancel.

2. Refund Eligibility

You can request a full refund within 14 days of your purchase, for any reason. We will also refund outside that window if the software does not work on a supported system and we are unable to fix it for you.

3. How to Request a Refund

Email support@b2r.it.com from the address you used to buy, and tell us briefly what went wrong. You do not need to justify the request within the 14-day window.

• We verify the purchase and approve the refund, normally within 3–5 business days
• The money is returned to your original payment method, typically within 5–10 business days
• Your licence key stops being valid for new activations once the refund is issued

4. Who Processes the Payment

Payments and refunds are handled by Paddle.com Market Ltd, which acts as the merchant of record and authorised reseller for Caption Cut. Paddle appears on your bank or card statement, issues your invoice, and returns the money when a refund is approved. You can also contact Paddle directly about a transaction.

5. When a Refund May Be Declined

• Requests made more than 14 days after purchase, where the software is working as described
• A repeat request for a transaction that has already been refunded
• Purchases obtained through fraud, or licence keys shared or resold in breach of our Terms of Service

6. Your Statutory Rights

This policy applies worldwide and is offered in addition to any rights you have under the consumer law of your own country. Nothing here removes or limits those rights.

If you are in the EU or UK you have a statutory 14-day right to withdraw from a distance purchase. Our 14-day guarantee is designed to match that period, so you never need to rely on it or argue about whether it was waived at checkout — the same 14 days apply to every customer, everywhere, for any reason.

6. Before You Raise a Chargeback

Please email us first at support@b2r.it.com. A refund is almost always faster than a bank dispute, and we would rather fix the problem or return your money than have you wait on your bank.

8. Contact

For refunds or any billing question: support@b2r.it.com. We usually reply within 24 hours on business days.